On a Frontier Airlines flight last month, a passenger was restrained with duct tape after he punched and groped flight attendants, walked around shirtless, and yelled obscenities, according to police. The memo comes after viral videos recently showed unruly passengers being duct-taped to their seats on Frontier and American Airlines flights. While United has used duct tape on unruly passengers in at least two situations well before the pandemic, other airlines have used duct tape to restrain disorderly passengers much more recently. 'These are not new safety policies and this reference was in a weekly memo we distribute to our inflight crews that includes pertinent information like important notices and reminders about standard safety policies,' the airline told Insider. United says the memo served as a reminder of existing policies, not a notice of a new one. These 4 Chinese electric car companies stand in his way. Read more: Elon Musk is banking on making China being Tesla's biggest market. 'In the event you are unable to reach an agreement with a customer about one of our safety-related policies, you should follow your regular de-escalation and training process and always use your best judgment.' 'Address difficult situations calmly by informing, de-escalating and following our reporting process,' Slater wrote in the memo. The memo continued with tips for flight attendants to manage chaotic situations onboard. This professionalism and composure have set us apart from some of our competitors.' 'When things have evolved, you've relied on all aspects of inflight safety training, including de-escalation. 'As you've likely seen, a few airlines have recently made news about the way they've handled situations onboard,' Slater wrote in the memo. The memo referenced recent viral incidents in which disorderly passengers were taped to their seats. United declined to name the 'designated items' to which Slater referred. 'The overwhelming majority of our customers have been on their best behavior throughout the pandemic and returned to our flights with confidence and enthusiasm.' 'Please remember that there are designated items onboard that may be used in difficult situations, and alternative measures such as tape should never be used,' he wrote in the memo, which was viewed by Insider. John Slater, United's senior vice president of inflight services, sent a memo to flight attendants on Friday telling them to avoid using tape to restrain unruly passengers. United Airlines has instructed its flight attendants not to use duct tape on disorderly passengers.

See more stories on Insider's business page. Recent viral videos show disorderly American and Frontier Airlines passengers taped to their seats. It reminded staff to de-escalate, adding that there are 'designated items' to use instead of tape. United Airlines has told its flight attendants not to use duct tape to restrain unruly passengers.

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